Key Takeaways

• West Hollywood launched a new enterprise permitting and licensing management system in August 2024.
• The system replaced outdated platforms, improving processes for permitting, planning, regulatory licensing, and code enforcement.
• Temporary service disruptions occurred from August 14 to August 19, 2024, to accommodate the system upgrade.
• The construction industry in Los Angeles is expected to benefit from faster approvals and streamlined processes.

In August 2024, West Hollywood launched a new enterprise permitting and licensing management system designed to modernize and improve the city’s processes for permitting, planning, regulatory licensing, and code enforcement. This cutting-edge software replaced several outdated platforms, creating a more streamlined and efficient experience for residents, businesses, vendors, and other stakeholders involved in the city’s permitting processes.

The new system brought significant enhancements across a wide range of services, including Building & Safety Permitting, Plan Check Review and Inspection Services, Current and Long-Range Planning, Historic Preservation, Engineering, Neighborhood and Business Safety Code Enforcement, Business Licensing/Permitting, Revenue, Film Permitting, and Special Event Permitting.

To accommodate the system upgrade, certain services were temporarily offline from Wednesday, August 14, 2024, to Monday, August 19, 2024.

During this period:

• Planning and Building & Safety: West Hollywood City Hall counters provided limited services but did not accept new applications or issue permits. Applications submitted via email on or after Friday, August 9, 2024, experienced delays until the system became fully operational on Monday, August 19, 2024.

The new system is expected to have a significant impact on the construction industry in Los Angeles by streamlining the permitting process and reducing delays. With fully electronic plan submissions, real-time progress tracking, and a more efficient review system, construction projects can move forward more quickly, minimizing downtime and improving project timelines. This modernization may also lead to faster approvals for building and safety permits, benefiting developers, contractors, and other stakeholders in the construction industry across the region, potentially setting a new standard for neighboring cities.

Overall, the new system enabled smoother operations, enhanced service delivery, and fostered better communication between the public and city staff, marking a significant step forward in West Hollywood’s approach to managing city services.