Dive into the world of construction with CO Pod, where we dig deep into the triumphs and trials of industry trailblazers.
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John Mullins
Net at Work
Net at WorkThis episode of CO Pod features an inspiring conversation with John Mullins from Net at Work, where passion for customer success meets cutting-edge construction technology. Discover how this dynamic company evolved from a small software provider to an industry powerhouse while keeping its hometown heart. John shares candid insights about transforming construction businesses through technology, building lasting partnerships, and why genuine relationships matter more than ever in today's digital world. Whether you're curious about construction tech, business growth, or creating meaningful customer connections, this episode offers valuable takeaways for everyone in the industry.
Episode Highlights
0:21- 4:40 | Net at Work's Evolution and Foundation (1996-Present)
Net at Work started as a single ERP solution provider in 1996, Net at Work differentiated itself by refusing to be just another software vendor. The founders aimed to be comprehensive technology partners, expanding their services to include everything from ERP to payroll, HR solutions, and fractional CIO services. Today, the founders remain actively involved in daily operations, maintaining direct contact with clients and demonstrating their commitment to hands-on leadership.
4:43- 11:50 | Partnership with Acumatica and Industry Innovation
Net at Work has become Acumatica's largest North American partner, recognized through multiple partner of the year awards. Acumatica's approach revolutionized ERP systems by creating micro-vertical focused solutions, particularly in construction, moving away from the traditional "lump of clay" model that required extensive customization. Their construction-specific solution offers intrinsic features that enable faster implementation and better ROI for clients.
11:52- 15:43 | Comprehensive Training and Certification Process
Net at Work and Acumatica maintain rigorous certification programs that require significant investment from team members. The certification process involves intensive coursework, practical demonstrations, and regular recertification to ensure staff remain current with product updates. This commitment to expertise extends beyond basic product knowledge, requiring high passing scores and including features like recorded demonstrations for evaluation.
15:46- 23:00 | Customer-Centric Business Approach
Net at Work implements a unique sales and implementation process that prioritizes transparency and client convenience. They create custom landing pages for prospects to access information at their convenience, maintain fluid SOWs (Statements of Work), and ensure seamless knowledge transfer between sales and implementation teams. The company maintains long-term relationships with clients through regular check-ins, user groups, and personal connections, treating their 8,000+ customers as individual partners rather than numbers.